UserInsight
How it works
Session replay Voice of customer Feedback software Sentiment analysis Behavior analytics Feedback management User research Churn analysis In-app surveys AI product analytics CX analytics Feedback analytics User feedback tool Review analysis Feature requests Ticket analysis AI feedback analysis AI user insights See all →
Amplitude alternative Hotjar alternative Mixpanel alternative Pendo alternative Dovetail alternative
Pricing Blog

Usage · Feedback · Tickets · Reviews, unified

The product analytics tool that tells you why users churn

Insight Studio
Aggregate & consented · no PII

Sample product

Ready to analyze

has signals waiting across usage, tickets and reviews. Surface the insights to see why users churn and what to build next.

Usage spark Support ticket Review ★ Survey Session → one clear answer

Surfacing insights

Analyzing

Headline insight

Live, interactive · aggregate sample data

Every insight traced to its source signals · aggregate & consented · no PII exposure

UserInsight unifies your usage data, feedback, tickets, reviews and surveys, then AI surfaces the reasons behind churn and your most-wanted features, automatically. On aggregate consented data, with no PII.

see it on a sample product ↑
4.8/5 from product teams Aggregate & consented · no PII

Unifies your

Usage analytics Feedback Tickets Reviews Surveys

Traced to source evidence

No PII · GDPR-friendly

What changes

Know the why behind your numbers, not just the what

Analytics tools show you that retention dropped. Feedback tools show you what people said. UserInsight joins both and tells you why, automatically.

Know why users churn

Not just that retention dropped. UserInsight joins the drop-off to the reason behind it, drawn from the tickets, reviews and events that explain it.

One source of truth

Product, growth and CX teams stop arguing from separate dashboards. One neutral insight layer everyone trusts to make the roadmap call.

Stop querying, start knowing

You do not write a funnel query and wait. Insights come to you: "churn is up 12 percent, here is why, and here is what to build."

Evidence, not a black box

Every insight is traced to the exact tickets, reviews and events behind it, so you can click through and trust what you act on.

UserInsight operates on aggregate, consented data. Every insight links back to the signals behind it.

How it works

Connect your sources, then the insights come to you

Set it up on top of the tools where your user data already lives. UserInsight unifies the signals and surfaces the answers, so your team acts on evidence.

01 / CONNECT

Connect your sources

Link your product analytics, support tickets, reviews, surveys and in-app feedback. Consented data only, no PII, no raw session replay of individuals.

02 / UNIFY

UserInsight unifies them

It fuses behavior and voice into one model, then clusters the noise into ranked, quantified themes you can actually act on.

03 / ACT

The why comes to you

Churn reasons, feature requests, friction steps and sentiment surface proactively, each traced to the tickets, reviews and events behind it.

See how UserInsight surfaces user insights

From noise to one clear answer

Scattered signals in, one evidenced insight out

UserInsight reads your usage, tickets, reviews and surveys together, then resolves them into a single finding you can take to the roadmap meeting.

  • Surfaces the top reasons users churn, ranked by impact
  • Ranks the most-wanted features by demand and segment
  • Pinpoints the funnel step where users get stuck
  • Tracks sentiment and recurring themes across every source
Insight, this week Surfaced

Top churn reason

Onboarding stalls before the first project

+12% churn frustrated

traced to 214 tickets + a 9% drop-off at onboarding step 3

312

Want Slack alerts

38%

Reach first project

Usage + tickets + reviews · unified No PII

Solutions

One platform for behavior and voice

Churn analysis

See why users churn, ranked by impact and traced to the signals behind it.

Explore
Voice of customer

Unify tickets, reviews and surveys into themes you can act on.

Explore
AI product analytics

Get the why behind your funnels without writing a single query.

Explore
Explore every UserInsight use case

One insight layer, three teams

What each team gets from the same source of truth

For Product

Stop guessing the roadmap. See what to build next, ranked by real demand and the segment asking, with the friction steps that block activation.

For Growth

Find the why behind retention and conversion drops. Connect funnel behavior to the reasons, so experiments target the real cause, not a symptom.

For CX

Turn ticket and review volume into themes and sentiment trends, and route the recurring issues to the teams who can fix them at the root.

From product teams

Less guessing, more knowing

We had Amplitude and a feedback tool and still argued about why churn moved. UserInsight joined the two and told us onboarding, not price, was the driver. We rebuilt step three and recovered the cohort.
DW Dana Whitfield Head of Product, B2B SaaS
The proactive insights are the unlock. I do not write a query and hope. It tells me what changed and why, traced to the actual tickets and reviews, so I can take it straight to the team.
ML Marcus Lee Director of Growth, consumer app
Finally one source of truth product, growth and CX all trust. The privacy posture got us through procurement fast, because it is aggregate and consented with no PII.
PN Priya Nair VP Customer Experience, fintech

Outcomes vary by product, data volume and user mix.

Pricing

One platform instead of a stack of point tools

Replace Amplitude plus a feedback tool plus a survey tool with one unified insight layer. Every plan is paid. Prices in USD. Choose a plan to get started.

Starter

Small product team validating

$199/mo

  • Core unification of 3 to 4 sources
  • AI churn and feature-request surfacing
  • 1 product
  • Sentiment and theme tracking
  • Aggregate, consented, no PII
Most popular

Growth

Scaling PM and growth team

$599/mo

  • Everything in Starter, plus all sources
  • Proactive auto-insights and alerts
  • Multiple products
  • Integrations and shared workspaces
  • Evidence trace on every insight

Scale

Cross-team PM, Growth and CX

$1,499/mo

  • Everything in Growth, plus AI insight routing
  • Cross-team workspaces
  • API, SSO and higher volume
  • Custom taxonomy
  • Priority support

Enterprise volume, SAML and a DPA? See full pricing and the Enterprise plan.

Before you start

The questions product teams ask first

Those answer what users did and what they said, in separate silos. Nobody joins the drop-off behavior to the actual reason. UserInsight is that layer, and it surfaces the why proactively instead of waiting for you to query.
Yes, because every insight is traced to its source signals, the specific tickets, reviews and events, and is quantified. You can click through to the evidence rather than taking a black box on faith.
UserInsight operates on aggregate, consented data with no PII exposure and no raw session replay of individuals. It is GDPR-friendly by design, which is exactly why it clears procurement faster than session-replay tools.
Product, growth and CX. It is one shared insight layer all three trust, so roadmap, retention and support decisions come from the same source of truth instead of three conflicting dashboards.
Product usage analytics, in-app feedback, surveys, support tickets, reviews and session data. It fuses behavior with voice so you see the what and the why in one place.
You confirm your email with a quick code, then we get you set up. UserInsight is a live product and we onboard teams as capacity allows.
Read every user insights question

Stop guessing why users churn. Let the insight come to you.

Unify your usage data, feedback, tickets, reviews and surveys, and UserInsight surfaces why users churn and what to build next. Aggregate and consented, with no PII.

See pricing

Unifies usage, feedback, tickets, reviews and surveys · every insight traced to source · no PII